Experience:  0 - 2 Years

Location: Pune

Education:
UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any Specialization,BCA - Computers,BDS - Dentistry,BHM - Hotel Management,BVSC - Veterinary Science,LLB - Law,MBBS - Medicine 
PG - Post Graduation Not Required


Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Job Description:


Responsible for customer service turnaround within set time frames.

• Minimize customer dissonance, optimize charge out and cost per transaction.

• Monitor customer satisfaction levels and participate in developing improvement plans.

• Maintain customer and vendor databases.

• Implementation of new negotiated facilities services and programs.

• Ensure accurate documentation of customer profiles.

• Handle written customer correspondence on behalf of operations.

• Communicate with operations staff on client issues, policy change etc.
Desired Candidate Profile




Eligibility Criteria:

Age: 18 to 45 years

Education: UNDERGRADUATES/ GRADUATES

BE/BTECH/MCA/PGDCA/MBA NEED NOT APPLY

Experience: FRESHERS can also apply



PROCESS DETAILS: VOICE Process involving NIGHT SHIFTS as work hours.



Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:



Wipro BPO (Monday to Friday)

Plot No. 2

Phase 1

Rajiv Gandhi Infotech Park

Next to Infosys BPO

Hinjewadi

Pune-411057



Wipro BPO (Monday to Saturday)

FC Annex, 1215, Shivajinagar,

Landmark: Lane opposite Fergusson College Gate 2

Lane adjacent to Hotel Savera

Next to TATA CAPITAL



Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)



CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY




Contact Details

Company Name: Wipro BPO Solutions Ltd

Website: http://www.careers.wipro.com/bpo

Executive Name: Wipro BPO

Address: Wipro BPO Solutions Ltd

Wipro BPO Solutions Ltd
FC Annex, 1215, Shivaji nagar.
Lane Opp Fergusson College Main Gate.
Next to Tata Capital. FC Road
PUNE,Maharashtra,India 411005

Telephone: 20-91-66204535