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Attracting Applications from B.E / B. Tech / MCA 2015 fresher’s for Technical Support opportunities @ Bangalore

Posted On Monday, August 17, 2015 at at 8:53 AM by Ketan Patel  

Job code
178148
                  skill
Technical Support – International Voice Process
          Job Description
We would like to meet candidates interested for Technical Support along with proficiencies in the following areas: 
Desired Skills:
·         Should have excellent communication and English speaking skills
·         Should have good interpersonal skills and ability to perform under pressure
·         Basic computing skills
·         Certifications like MCSE/CCNA /PMI/ITIL are preferred
·         Willing to work in a Technical Inbound voice process
Job Description:
·      Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
·         Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
·         Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
·         Meet customer requirements through first contact resolution
·         Clarify customer requirements
·         probe for and confirm understanding of requirements or problem
·         Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
·         Listen attentively to customer needs and concerns; demonstrate empathy
           Job Location
                Bangalore
       Venue & Date -Timings
Venue:              IGATE Global Solutions Limited,
      Plot No: 158-162P & 165-170P,
      EPIP Phase II
      Whitefield
      Bangalore 560 066

Date & Timing:  19th August 2015, Wednesday , 2:30 PM – 5:00 PM
    Qualification & Criteria
·         Candidates applying must have graduated and post graduated only in 2015
·         Should have minimum of 60% aggregate and above in academics 10th, 12th and graduation.
·         Should have no gaps in education
·         Candidates must be open to relocate to any location and work in night shifts
·         Candidates should be ready to execute 2 year service agreement
·         Candidates must be available to join immediately
·         Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
       Required Documents
·         One (1) updated copy of your resume
·         Mark sheets of 10th, 12th and under graduation course up to 8th semester.
·         Two (2) passport size photographs
·         Original and a photocopy of any of the following Photo Identification: Driving License / Passport / Voter’s ID Card/Aadhaar Card

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