Job Description
Fluency in English Communication
Willing to Work in 24*7 Shifts Job Functions / Responsibilities: 
Find technical solutions on issues or queries related to unknown or new scenarios 
Meet set SLAs§ Manage relationships with clients 
Work with cross-functional teams as and when required 
Keep up-to-date with all eClinicalWorks products and its enhancements 
Maintain excellent customer satisfaction level 
Other duties as assigned
Skills Required : 
Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
Proficient with relational databases (SQL Queries) 
Excellent knowledge on basic RDBMS Concepts 
Knowledge / Experience with Java or .Net (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs 
Knowledge of basic networking fundamentals
Experience with XML / XSL 
Experience with Web Application Server(s) 
Understanding of multi-tier web architecture 
Knowledge of SQL Server 2005, 2008 and My SQL 
Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage 
Prior technical support experience shall be an advantage 
Prompt, responsive, responsible and friendly approach to customer situations


Other Skills / Abilities: 

Professional telephone etiquettes
Ability to balance multiple priorities
Ability to handle difficult situations
Hard working smart individual
Eager to learn new things
Excellent customer service orientation
Strong analytical and problem solving skills
Excellent attitude and spirit of cooperation 
Strong interpersonal and communications skills



Company Name:A client of Jobs Talaash
Email: hr@jobstalaash.com