HCL Bserv Hiring for Technical Support - Exp 1 to 5 yrs - 20 Opening(s)

Job Description
HCL Bserv is hiring Product / Technical support Analyst, Experience 1 to 5 yrs.



Product  / Technical support with knowledge of HTML, Java script and CSS ( added advantage)



Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.





Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.



Experience in email support and solving the technical issue by step by step process.



Provide email based technical support to clients in different geos - 24*7



Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR



Maintain high customer satisfaction



Help with research and troubleshooting of tough tickets



Knowledge Gap Reduction



Process improvement & Escalations management



Product support/Application Support experience



Excellent Communication skills



Troubleshooting the issues related to ad servicing



Night Shift Mandatory



Experience  : 1 to 5 years

Qualification : Any Graduate/Diploma

Work location : Hyderabad

Interested Candidate can send us the updated profile with the following credentials

Yrs of Experience

CTC

ECTC

Notice period

Alternate No

Current Location



Contact person -

Nirmal.V

HR Team

PH - 9677117327

Email - nirmal.v@hcl.com