Performance Support Engineer required at Microsoft

Experience: 2 - 7 Years

Location: Bengaluru/Bangalore

Job description:
Role:

As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Responsibilities:

• Supporting Enterprise customers on phone and remotely

• Scoping and documenting customer scenarios, potential causes and troubleshooting steps

• Effectively communicating with customers and stakeholders via, phone, email or any other available means

• Assess self knowledge and collaborate or escalate as needed

• Pro-actively work towards self development and sharing knowledge

• Ensuring compliance with schedules; processes and MS policies and values

Contact Details

Company Name:Microsoft India (R & D) Pvt Ltd

• Executive Name:Harshita Rathore
• Address:Cyber Gateway , B-block 4th floor, Hi-tech city,Madhapur, 500001
• Email Address:v-harath@microsoft.com
• Telephone:91-40-55473643